FAQs

Public Courses Payments are non-refundable within 14 days of the course date, but you may rearrange onto another available course date free of charge subject to availability.  14 days before the course date, transfer onto another course will be charged a 50% course fee and will be subject to availability. 7 days prior to the course date, you cannot amend your booking, but you can transfer the place to another individual up to 48 hours before for a £20 fee. If you are due to attend the Paediatric First Aid qualification course and you have logged on to the e-learning module, there will be an additional £20 charge for a new module to be issued to the new learner. Please be aware that the E-learning module will need to be completed by the learner attending the course and this will take approximately 6 hours to complete. No amendments can be made less than 48 hours before the course start time. Any 'no shows' will have to pay full price to attend a future course. If learners are late to the course, they may be turned away and unable to attend the training day. Late attendees will be treated as a 'no show' and will have full price to attend a future course. Private Course Your booking is not confirmed until full payment is received. The date of your payment will be requested on your invoice that you will receive in a separate email. If you cancel your booking up to 14 days prior to your course date, a £50 admin fee will be deducted from your balance refund. A 50% refund will be issued if you are to cancel 7-14 days prior to your course date. Less than 7 days before your course date no refund will be issued. You may request a change of delivery date up to 14 days prior to your course date free of charge. 14 days prior to the course date you cannot amend your booking, but you can transfer places to other learners for a £20 fee per amendment. No learner amendments can be made less than 48 hours before the course start time. Any 'no shows' will have to pay full price to attend a future course. If learners are late to the course, they may be turned away and unable to attend the training day. Late attendees will be treated as a 'no show' and will have full price to attend a future course.

Up to 7 days before the class date, you can receive a refund minus a £5 booking fee. Within 7 days of your class date, no refund will be issued, but you may change onto an alternative class date that has availability if adequate time before the class date is given. 'No shows' will not be eligible for a refund and will have to pay a to pay full payment rebook onto a future class date.

All E-learning courses are non-refundable.

Yes. Replacement certificates for any qualification courses are available and can be issued to the individual learner or their work place. The cost of a certificate reissue is £15 and this will be sent in a PDF format via email. To request a replacement certificate, please email Natalie@1stStepsFirstAid.co.uk

If you attend the 2 hour baby and child first aid class, this class is informal so you will not be required to take part in any of the practical aspects if you do not wish to. However, you will be required to perform and will be assessed on all practical aspects on regulated qualification courses. These requirements will vary from course to course depending on the qualification. For more information, click the 'qualification' links on the 'services' page. Failure of successful demonstration of practical assessments when attending a qualification course, will lead to no qualification being issued due to not being competent in the subject. In this instance it is possible that an alternative qualification may be offered to the learner.